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Sales, support, partnerships, press or security — pick your topic and we'll route your message to the right team the first time.

WhatsAppEmailPhone
Send a messageHelp Center
Team hoursOutside business hours
Current time in Riyadh9:35 PM
Sun – Thu[9:00 AM – 6:00 PM]
12 AM6 AM12 PM6 PM12 AM
Leave your message now and we'll reply as soon as we're back.
Choose a topic

How can we help?

The topic decides which team gets your message and the expected reply time.

Talk to salesExpected reply [WITHIN 1 BUSINESS DAY]
We'll help you pick the right plan for your team, and set up a custom demo if you like.
Open a support ticketExpected reply [WITHIN BUSINESS HOURS]
Describe what happened in detail and attach a screenshot if you can — it saves us both time.
Let's partner upExpected reply [WITHIN 3 BUSINESS DAYS]
Agency? Accelerator? University? Tell us about your organization and how we can work together.
For media and journalistsExpected reply [WITHIN 2 BUSINESS DAYS]
Interview, statement and media requests. Logos and images are on the Press page.
Report a vulnerabilityExpected reply [WITHIN 24 HOURS]
Thanks for helping us protect our customers. List the steps to reproduce, and don't disclose it until we reply.
Helps us recommend the right plan.
Find it under “Settings → General” in your project.
We'll route your request to the right partnerships manager.
Official logos and images are on the Press page.
We follow the responsible disclosure policy in our Trust Center.
No attachmentImages or PDF, up to [SIZE] MB
By submitting, you agree to the Privacy Policy. We never share your data with anyone.
Message received! We've sent it to the Technical support team; expected reply [within business hours]. A confirmation is on its way to your inbox.
Ticket number“[TICKET NUMBER]”
Browse the Help Center
Other channels

Prefer your own channel?

Copy the number or email in one tap and reach us however suits you.

WhatsAppFor quick questions
Text and voice messages; we reply in Arabic.
+966 5X XXX XXXX
EmailFor details & attachments
For details, attachments and formal requests.
[SUPPORT EMAIL]
PhoneFor [PLAN] customers
Direct line during business hours.
+966 XX XXX XXXX
Our offices

Close to you in the region

Riyadh[ADDRESS]Sun – Thu, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
Dubai[ADDRESS]Mon – Fri, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
Cairo[ADDRESS]Sun – Thu, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
FAQ

Contact FAQs

We've gathered the questions we hear most about Fanann. Can't find your answer? Our team replies in Arabic.

How long until I get a reply?

It depends on the topic: once you pick one in the form, you'll see the expected reply time.

Can I contact you in English?

Of course. Our team replies in Arabic or English, matching the language you write in.

Where do I find my ticket number?

It appears right after you submit, and is emailed to you with a link to track your request.

How do I responsibly report a security vulnerability?

Choose “Security report” in the form and list the steps to reproduce. We follow the responsible disclosure policy in our Trust Center.

Is support available 24/7?

[SUPPORT POLICY BY PLAN]. Security reports are handled with priority.

Talk to our team

Explore more of Fanann

Help CenterQuick answers and step-by-step guides.Book a demoA 30-minute session with our team on your project.Trust CenterSecurity, data residency and PDPL compliance.

Ready to start? We've got you

Start your project on Fanann today, and reach out whenever you need.

Start free · No credit card · Speaks MSA & dialects

We reply in Arabic

Contact us

Sales, support, partnerships, press or security — pick your topic and we'll route your message to the right team the first time.

WhatsAppEmailPhone
Send a messageHelp Center
Team hoursOutside business hours
Current time in Riyadh9:35 PM
Sun – Thu[9:00 AM – 6:00 PM]
12 AM6 AM12 PM6 PM12 AM
Leave your message now and we'll reply as soon as we're back.
Choose a topic

How can we help?

The topic decides which team gets your message and the expected reply time.

Talk to salesExpected reply [WITHIN 1 BUSINESS DAY]
We'll help you pick the right plan for your team, and set up a custom demo if you like.
Open a support ticketExpected reply [WITHIN BUSINESS HOURS]
Describe what happened in detail and attach a screenshot if you can — it saves us both time.
Let's partner upExpected reply [WITHIN 3 BUSINESS DAYS]
Agency? Accelerator? University? Tell us about your organization and how we can work together.
For media and journalistsExpected reply [WITHIN 2 BUSINESS DAYS]
Interview, statement and media requests. Logos and images are on the Press page.
Report a vulnerabilityExpected reply [WITHIN 24 HOURS]
Thanks for helping us protect our customers. List the steps to reproduce, and don't disclose it until we reply.
Helps us recommend the right plan.
Find it under “Settings → General” in your project.
We'll route your request to the right partnerships manager.
Official logos and images are on the Press page.
We follow the responsible disclosure policy in our Trust Center.
No attachmentImages or PDF, up to [SIZE] MB
By submitting, you agree to the Privacy Policy. We never share your data with anyone.
Message received! We've sent it to the Technical support team; expected reply [within business hours]. A confirmation is on its way to your inbox.
Ticket number“[TICKET NUMBER]”
Browse the Help Center
Other channels

Prefer your own channel?

Copy the number or email in one tap and reach us however suits you.

WhatsAppFor quick questions
Text and voice messages; we reply in Arabic.
+966 5X XXX XXXX
EmailFor details & attachments
For details, attachments and formal requests.
[SUPPORT EMAIL]
PhoneFor [PLAN] customers
Direct line during business hours.
+966 XX XXX XXXX
Our offices

Close to you in the region

Riyadh[ADDRESS]Sun – Thu, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
Dubai[ADDRESS]Mon – Fri, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
Cairo[ADDRESS]Sun – Thu, [WORKING HOURS][OFFICE NUMBER]Visits by appointment — Book a call
FAQ

Contact FAQs

We've gathered the questions we hear most about Fanann. Can't find your answer? Our team replies in Arabic.

Talk to our team
How long until I get a reply?

It depends on the topic: once you pick one in the form, you'll see the expected reply time.

Can I contact you in English?

Of course. Our team replies in Arabic or English, matching the language you write in.

Where do I find my ticket number?

It appears right after you submit, and is emailed to you with a link to track your request.

How do I responsibly report a security vulnerability?

Choose “Security report” in the form and list the steps to reproduce. We follow the responsible disclosure policy in our Trust Center.

Is support available 24/7?

[SUPPORT POLICY BY PLAN]. Security reports are handled with priority.

Explore more of Fanann

Help CenterQuick answers and step-by-step guides.Learn moreBook a demoA 30-minute session with our team on your project.Learn moreTrust CenterSecurity, data residency and PDPL compliance.Learn more

Ready to start? We've got you

Start your project on Fanann today, and reach out whenever you need.

Start free · No credit card · Speaks MSA & dialects