The six parts, with an example
| Part | Example |
|---|---|
| Title | 'Confirm order' button does nothing on mobile after choosing cash on delivery |
| Steps | 1) Add a product to the cart 2) Choose cash on delivery 3) Press confirm |
| Expected vs actual | Expected: a confirmation page with an order number. Actual: nothing happens |
| Evidence | A screenshot or a short screen recording |
| Severity | Critical: it blocks the sale |
| Environment | Android phone, default browser, Arabic, a new customer account |
A weak report and a strong one
- 'The site is broken'
- 'Payment sometimes fails'
- Three different problems in one message
- One problem per report
- Steps anyone can follow
- What you expected and what you saw, with a picture
How do you set the severity?
- Critical: blocks a sale, loses data or exposes customer information.
- High: a core feature is broken but a workaround exists.
- Medium: an annoying fault that does not stop the task.
- Low: a cosmetic note or a typo.