The four stops
- 1Invoices and tax
Make sure your invoices show VAT correctly, and review the 'Fatoora' e-invoicing requirements of ZATCA with your accountant.
- 2Daily operations
Move orders, customers and stock from files and chats into one system that works in Arabic, right to left.
- 3Personal data
Know which data you collect about customers and employees, who can reach it and where it is stored, and read the Personal Data Protection Law from its official source.
- 4Measure and expand
Weekly reports for the owner, then connect branches in Riyadh, Jeddah, Dammam and elsewhere to the same data.
What is specific to the Saudi market
- Staff and customers are Arabic-first, so a poorly translated interface sinks the system.
- The working week runs Sunday to Thursday, and reports and alerts should follow it.
- WhatsApp is the main channel, so make the system complement it rather than fight it.
- Clear seasons such as Ramadan, the Eids and National Day lift demand; prepare the system before them.
- Customers expect local payment methods such as mada.
Where to start by kind of business
| Business | First thing to convert |
|---|---|
| Retail shop or restaurant | The cashier, stock and the tax invoice |
| Services or contracting company | Quotations, projects and collection |
| Clinic or salon | Appointments and the customer record |
| Distribution company | Orders, the warehouse and sales reps |