Simple indicators to choose from
| Indicator | How to measure it |
|---|---|
| Process time | From the moment a request arrives until it is closed |
| Errors | Redone orders or corrected invoices per month |
| Adoption | How many of the intended users sign in each day |
| Visibility | Do you know the status of any order without calling anyone? |
| Report time | How long the month-end report takes to prepare |
How to measure
- 1Record the situation before you start
Even as an estimate: how long does an order take now? How many errors a week?
- 2Choose two or three indicators
Nobody will follow more than that.
- 3Let the system calculate them
An indicator that needs manual collection is abandoned within two months.
- 4Review monthly with the team
Ask: what improved? And what is still done outside the system?
Signs of success that numbers miss
- The team asks for additions to the system instead of complaining about it.
- Nobody has opened the old file for weeks.
- A new employee learns the job from the system, not from one colleague.
- Meetings start from the dashboard, not from 'who has the latest numbers?'.