The first five steps
- 1Map reality as it is
Write how a request arrives, who records it, where it is kept and who approves it. Ask the staff, not only the managers.
- 2Find the pain point
Where does work get delayed? Where do errors repeat? What is typed twice?
- 3Choose one process
Small, daily, and with a clear owner who wants it to improve.
- 4Build the simplest version that works
An entry form, a list and a report. Do not wait for perfect.
- 5Measure, then expand
After a month, compare time and errors with before, then choose the second process.
What is not a good start
- Buying an all-in-one system before you know what you need from it.
- Forming a committee that writes a year-long plan without trying anything.
- Moving the mess into screens as it is: a bad process stays bad when it is digital.
- Beginning with the hardest process in the company.
Digital transformation in plain words
It means the information about your work moves from paper, chats and scattered files into one system everyone can see, so you know what is happening now without asking anyone. Tools are only the means; the goal is faster decisions, fewer mistakes and a better-served customer.